refund policy

cancellation

We accept the cancellation of an order before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

returns (if applicable)

We accept returns of products. Customers have the right to request a return within 14 days of receiving the goods.
To qualify for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging. We will need a receipt or proof of purchase for the return. Please do not return your purchase to the manufacturer.
Customers will be charged a maximum of one shipping charge (this also applies to returns); there is no restocking fee for returning a product.

 

Refund (if applicable)

Once we have received and inspected your return, we will send you a receipt confirmation by e-mail. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, check your bank account again first.
Then contact your credit card company, as it may take some time before your refund is officially posted. Then contact your bank. It often takes a while for the refund to be posted. If you have done all this and still have not received your refund, please contact us at info@Kayoomall.com

Please contact our customer service team at info@Kayoomall.com for the return address.